SRP Warns Customers to Be Aware; Scam Activity Is Increasing
Scammers Tend to be More Active During Holiday Weekends
In the last few weeks, we’ve received multiple reports of scammers targeting SRP customers.
To help customers easily identify possible scams, here’s a list of actions scammers might take that SRP will not:
- SRP does not accept payments through Zelle. We accept payments online through SRP My Account™, the SRP Power App™ and SRP M-Power® App, or through Paymentus. If you’d like to pay in person with cash, you can visit over 500 retail locations.
- SRP will not reach out and ask you to pay using specific methods. We may contact you directly about payments but will never request that you use a particular accepted payment method.
- SRP will not ask you to make an immediate payment. If you are at risk of power disconnection, SRP will always send you one or more notices by mail and, if you are enrolled in SRP eNotes™, by email. If we call to let you know that your power will be disconnected, we will not pressure you into paying over the phone.
- Steps customers can take to protect themselves against scammers:
If they receive a call from someone who says they are from SRP, HANG UP and call SRP directly at (602) 236-8888 in English or (602) 236-1111 in Spanish, even if the caller ID says the number is from SRP. Scammers can easily spoof any number, including ours, so even if it looks like a call is coming from SRP, it may not be.
Always remember that SRP employees are here to help and available 24/7. If a customer receives a suspicious call, email or text or has been impacted by a scam, please call (602) 236-8888 in English or (602) 236-1111 in Spanish.
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.