SRP System Issue Update
SRP System Issue Update:
At about 8 p.m. Friday evening, SRP experienced a technical issue impacting our phone lines and M-Power (pre-pay) program, which affected more than 15,000 customers.
SRP worked to find solutions to restore the unintentional disconnections. Power was restored to all customers as of 1 a.m.
If a customer has any further issues, they should please call (602) 236-8888. SRP phone lines are back up and running.
We apologize for the inconvenience and worked to resolve the issue as quickly as possible.
SRP is conducting an investigation to determine what caused the unexpected outages to occur.
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving about 1.2 million customers. SRP provides water to about 2.5 million Valley residents, delivering 260 billion gallons of water (800,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, irrigation laterals, and 131 miles of canals.