09
January
2021
|
07:00 AM
America/Denver

SRP System Issue Update

SRP System Issue Update: 

At about 8 p.m. Friday evening, SRP experienced a technical issue impacting our phone lines and M-Power (pre-pay) program, which affected more than 15,000 customers.

SRP worked to find solutions to restore the unintentional disconnections. Power was restored to all customers as of 1 a.m.
If a customer has any further issues, they should please call (602) 236-8888. SRP phone lines are back up and running.

We apologize for the inconvenience and worked to resolve the issue as quickly as possible.
SRP is conducting an investigation to determine what caused the unexpected outages to occur.

About SRP

SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP is also the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users.

 

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