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SRP Offers Free Virtual Energy-Efficiency Assistance for Low-Income Customers

Salt River Project is offering its low-income customers a free way to make their homes more energy efficient and lower monthly electricity bills. Up to 2,000 qualified customers can receive a free Home Energy Assessment.
As part of the personalized virtual assessment, they will receive:

  • A thorough evaluation of their home performed by a highly trained Energy Ambassador
  • Up to $250 worth of energy-saving products
  • A customized report of their home’s energy performance
  • Personalized recommendations for energy savings
  • Improve air quality, efficiency and comfort
  • May be eligible for a FREE ENERGY STAR® refrigerator (see qualifications below).

The Virtual Home Energy Assessment takes about an hour and a half from start to finish. 
At the end of the assessment, the Energy Ambassador will give SRP customers a personalized Home Energy Assessment Report with a customized list of energy-saving tips. The Energy Savings Kit will be shipped to customers within two weeks and includes:

  • Up to 25 ENERGY STAR® certified LED dimmable bulbs
  • Up to two LED nightlights
  • Up to two efficient-flow showerheads
  • Up to four bathroom faucet aerators
  • One kitchen faucet aerator

Visit srpnet.com/HEA to learn more and schedule a Virtual Home Energy Assessment or call (602) 236-3065. Customers do not have to own a home to be eligible for an SRP Home Energy Assessment. In some cases, however, property manager approval may be needed.


During the summer months, air conditioners can account for 50 percent or more of a customer’s total utility bill. Smart thermostats increase an air conditioner’s efficiency. LED bulbs use five times less energy and last up to 15 times longer than traditional incandescents. By switching five most-used bulbs in a home, customers can save up to $75 per year. For more helpful tips, visit savewithsrp.com.

Qualifications for a FREE ENERGY STAR® refrigerator: Customers who receive Low Income Home Energy Assistance Program, Women, Infants, and Children or Supplemental Nutrition Assistance Program benefits as evidenced by an eligibility letter issued within the past 12 months. Refrigerator must be 16 years or older (ENERGY STAR models) or 12 years or older (Non-ENERGY STAR models) at the time of the SRP Home Energy Assessment. Refrigerators that do not meet these criteria at or during the assessment are not eligible for future replacement.

Here to Help:
If any customers are having a hard time paying their electric bill for any reason, we urge them to contact us immediately so we can help. We are available 24/7 at (602) 236-8888 in English and 602-236-111 in Spanish. SRP customer service representatives and customer resource counselors can assist with unique needs and go to great lengths to help. SRP’s customer resource counselors work closely with community action agencies to assist customers with possible utility assistance and other critical needs such as food.

About SRP

SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP also is the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users.