SRP Alerts Customers of Door-to-Door Scams
Beware of Solar Scammers Claiming to be Affiliated with SRP
WHAT:
SRP customers have recently alerted the utility that scammers are knocking on their doors and calling them pretending to be affiliated with or sponsored by SRP to install solar energy. While some solar installers are members of SRP’s Preferred Solar Installer program, there are imposters pretending to be affiliated with the program. SRP does not sponsor, partner or affiliate directly with solar installers.
DETAILS:
SRP is advising all customers interested in solar for their homes to first call SRP 24-hours a day, 7-days a week at (602) 236-4448 or go online, at www.srpnet.com/solar. SRP will connect customers to preferred installers. Customers will be given the names and numbers of three contractors who can help determine the best solar option for their homes.
Scam Awareness Tips:
- Unless a customer schedules an appointment with SRP, employees will not ask to enter a customer’s home.
- Scammers tend to target vulnerable populations such as Spanish speakers and the elderly.
- SRP does not sell products or services door to door or collect payments in-person.
- If the person claims they need to perform repairs or upgrades, call SRP to confirm they are an employee. All employees wear SRP logo shirts, have an I.D. badge and will be driving a vehicle with an SRP logo.
- To ensure official communication, sign-up to receive SRP eBills, log-in to My Account to view bills or make payments or sign up for SRP’s free mobile app.
- SRP never asks customers to pay with Bitcoin, Zelle or pre-paid cards such as MoneyPak, Green Dot and Vanilla.
- Reminder bills are mailed when accounts become eligible for disconnection. If SRP employees call customers about a past due bill, they do not demand immediate payment over the phone, instead encourage payment via approved channels such as My Account or the SRP Power mobile app.
- When in doubt, always call SRP at (602) 236-8888 (English), 602-236-1111 (Spanish) or (602) 236-8833 (business).
DETAILS:
To set up an interview with a bilingual, field worker who can explain what to look for and offer scam awareness tips, contact Kathleen Mascareñas at Kathleen.mascarenas@srpnet.com or (602) 236-2585.
SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP also is the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users.