For the Second Consecutive Year, Business Customers Rank SRP Highest Among Large Western Utilities
2022 J.D. Power Customer Satisfaction Study Released
Salt River Project employees succeeded again in ranking highest in customer satisfaction for business electric service among all electricity providers in the nation, according to a recent study issued by J.D. Power. This is the second year in a row SRP ranked first among large electricity providers in the West Region and the eighth time in the last 10 years.
According to the 2022 Electric Utility Business Customer Satisfaction Study, issued by J.D. Power, business electric customers gave SRP a Customer Satisfaction score of 828 on a 1,000-point scale.
SRP scored highest among large electric providers in the West in all six customer satisfaction factors: Power Quality and Reliability, Price, Billing and Payment, Corporate Citizenship, Communications and Customer Service.
“Our employees work hard every day focused on helping our customers and the community. The award acknowledges and celebrates that daily care and effort,” said Jim Pratt, SRP’s Associate General Manager of Customer Operations & Chief Customer Executive. “We know times are hard and we want our customers to know that we exist to serve them by providing affordable, reliable power. We are here to help and offer many Business Solutions that lower energy expenses while making their companies more energy efficient and sustainable. By working together, we all will be more successful.”
The average score in 2022 in the West Large Utility region is 760, which covers utilities in Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington and Wyoming.
SRP’s top ranking in the West Large region in the 2022 J.D. Power business study marks its 50th award in the 24 years that J.D. Power has surveyed SRP’s residential and business customers.
The 2022 Electric Utility Business Customer Satisfaction Study is based on responses from 18,694 online interviews conducted by J.D. Power from February through October 2022 among business customers of 78 electric utility brands across the nation.
To learn more about all that SRP offers and provides to its business customers, visit savewithsrpbiz.com.
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.