Business Customers Rank SRP Highest Among Large Western Utilities According to J.D. Power Customer Satisfaction Study
Salt River Project employees succeeded again in ranking highest in customer satisfaction for business electric service among large electricity providers in the West Region for the seventh time in the last 10 years, according to the study issued by J.D. Power.
According to the 2021 Electric Utility Business Customer Satisfaction Study, issued today by J.D. Power, business electric customers gave SRP a Customer Satisfaction score of 839 on a 1,000-point scale – that is a 30-point gain from 2020.
SRP scored highest among large electric providers in the West in all six customer satisfaction factors: Power Quality and Reliability, Price, Billing and Payment, Corporate Citizenship, Communications and Customer Service.
The average score in 2021 in the West Large Utility region, which covers utilities in Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington and Wyoming is 767.
SRP’s top ranking in the West Large region in the 2021 J.D. Power business study marks its 48th award in the 23 years that J.D. Power has surveyed SRP’s residential and business customers.
The 2021 Electric Utility Business Customer Satisfaction Study is based on responses from 16,834 online interviews conducted by J.D. Power from February through October 2021 among business customers of 87 electric utility brands across the nation.
To learn more about all that SRP offers and provides to its business customers, visit savewithsrpbiz.com.
SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP is also the metropolitan area’s largest supplier of water, delivering about 750,000 acre-feet annually to municipal, urban and agricultural water users.