08
October
2019
|
06:53 PM
America/Denver

A Redesigned My Account For Our Customers

When customers log into their online accounts this month, they will notice things look a little different. My Account’s functionality has been enhanced to make it easier to find the information customers need the most, along with a few new features. And of course, My Account will still offer the same benefits customers have enjoyed for years – like access to bill, online payment, usage details and account alerts.

Enhanced features:

  • At-a-glance dashboard with a focus on bills, usage and outages
    The new dashboard gives customers a clear view of their amount due, daily usage cost and outage status at first glance.
  • 24/7 access from desktop, laptop, tablet or mobile
    Improved menu options makes access easy regardless of the device customers choose.
  • Improved usage and cost charts
    Change between daily and hourly usage views with one click, or input a custom date range and customers can see a projected bill amount.

New features:

  • My bill tab
    Customers can download a PDF of their bill and compare past bills to current bills. Billing/payment and usage is available for the last three years.
  • Pricing & programs tab
    Customers can easily see and change the price plan they're enrolled in and opt in to a variety of billing and playment options.
  • My profile & settings tab
    This area now features a document center where files like credit letters and statements for purchases, usage and M-Power transactions are available for download. Customers can make changes to contacts, add banking information and sign up for billing, usage and outage alerts.

 

About SRP

SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP is also the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users.