A-Plus for SRP Employees: Salt River Project Ranks Highest in West Large Region for 23 Years
J.D. Power Announces its 2022 Residential Electric Customer Satisfaction Study
Hard work, dedication and truly caring for customers is once again reflected as Salt River Project employees earn the highest ranking in customer satisfaction by J.D. Power.
SRP earned top honors in customer satisfaction in the western United States among large electric utilities for the 23rd time in the 24 years that J.D. Power has been surveying residential electric customers. In the West Large segment, SRP ranked first in all six factors that determine the Overall Customer Satisfaction Index: Power Quality and Reliability, Price, Billing & Payment, Corporate Citizenship, Communications and Customer Care.
According to the 2022 Residential Electric Customer Satisfaction Study, issued late last week by J.D. Power, electric customers gave SRP a Customer Satisfaction score of 796 on a 1,000-point scale – which is not only highest among the West Large utilities, but also among all large utilities with more than 500,000 residential customers.
The award marks the 23rd time SRP ranked first in the West Large in the residential study and the 21st year in a row. The Sacramento Municipal Utility District is the second highest ranked utility in the West with a score of 764.
The average score in 2022 in the West Large Utility region, which covers utilities in Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington and Wyoming, is 717. SRP’s Customer Satisfaction Index (CSI) score is 65 points higher than the national average CSI for all electric utilities surveyed, which is at 731.
SRP’s top ranking in the West Large region in the 2022 J.D. Power residential study marks its 51st award in the 24 years that J.D. Power has surveyed SRP’s residential and business customers. For J.D. Power’s 2022 Electric Utility Business Customer Satisfaction Study, announced last month, SRP also ranked highest among West Large Utilities.
The 2022 Residential Electric Customer Satisfaction Study was based on responses from more than 102,000 online interviews conducted by J.D. Power from January through November 2022 among residential customers of 145 electric utility brands across the nation, which represent more than 100 million households.
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.